LitterBetter is launching soon. These policies apply to orders once the store opens.
Free delivery
Every LitterBetter™ order ships free within the United States, whether you buy once or subscribe. We currently deliver to US addresses only.
30-day risk-free guarantee
If this is your first LitterBetter order and you or your cat are not happy with it, email support@litterbetter.com within 30 days of delivery with your order number. We will refund your first order in full. You do not need to send back an opened pouch. The guarantee applies once per household, to first-time customers who ordered on litterbetter.com.
Returns on later orders
After your first order, you can return unopened pouches within 14 days of delivery. They must be unused and in their original packaging. Email support@litterbetter.com with your order number and we will send return instructions.
Refunds
Approved refunds go back to your original payment method. Please allow 5–7 business days for the refund to appear once it has been processed.
Subscriptions
You can pause, skip or cancel your subscription at any time. Changes need to reach us by 11:59 PM Pacific Time two business days before your next scheduled shipment; after that, the upcoming shipment has already been prepared.
Damaged or missing orders
If a pouch arrives damaged or your order does not arrive, email support@litterbetter.com with your order number and a photo if possible, and we will make it right.
Contact
Last updated: September 2026